// Reference Library

Operations Engineering Reference

Eighteen production-grade runtimes we deploy on top of client operations. Each one is a system we have architected, installed, and continue to operate — not a catalogue of off-the-shelf widgets to choose from.

18 runtimes6 verticals in productionTypical install · 1–4 weeks

// Decision Systems

Decision Systems

Lead Qualification Agent

Evaluates inbound leads against your ICP, scores them, enriches with data, and routes hot leads to sales with a personalised summary.

Claude AIHubSpotApollo.ioSlack
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Customer Support AI Agent

Answers queries 24/7 using your knowledge base. Handles tier-1 support, processes FAQs, escalates complex issues with full conversation context.

Claude AIZendeskSlackn8n
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Contract Review Agent

Reads contracts, extracts key clauses, flags non-standard terms, and produces a structured summary for legal or commercial review.

Claude AIGoogle DriveNotionSlack
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Research & Briefing Agent

Given a topic or company, autonomously researches multiple sources, synthesises findings, and delivers a structured briefing document in minutes.

Claude AINotionResendn8n
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Proposal Generation Agent

Takes a client brief and drafts a formatted proposal including scope, timeline, and pricing — ready for human review and send.

Claude AIHubSpotGoogle DocsMake
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Internal Knowledge Assistant

AI assistant trained on your internal docs, SOPs, and policies. Staff ask questions in plain English and get accurate answers instantly.

Claude AINotionConfluenceSlack
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// Coordination & Process Engines

Coordination & Process Engines

Invoice Processing Automation

Extracts invoice data from email attachments, validates against purchase orders, posts to your accounting system, flags exceptions.

Claude AIXeroMakeGmail
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CRM Lead Routing Automation

Routes inbound leads to the right rep based on criteria — with automatic task creation and personalised email notification.

HubSpotSalesforceZapierSlack
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Meeting Summarisation Workflow

Transcribes meetings, extracts decisions and action items, sends structured summaries, and creates tasks in your project management tool.

Whisper AINotionSlackn8n
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Employee Onboarding Automation

Triggers a full onboarding sequence on new hire creation — provisioning, welcome emails, document requests, training assignments, manager notifications.

BambooHRSlackGoogle WorkspaceMake
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Reporting & Analytics Pipeline

Pulls data from multiple sources on a schedule, applies formatting rules, and distributes finished reports to stakeholders automatically.

SupabaseGoogle SheetsClaude AIResend
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Appointment Booking Automation

Lets prospects book calls from your site, checks availability, sends confirmations, adds to CRM, and triggers pre-call preparation sequences.

CalendlyHubSpotMakeGmail
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// Communications Operations

Communications Operations

Social Media Content Pipeline

Generates on-brand content from briefs, formats for each platform, schedules publishing, monitors engagement, and delivers weekly performance reports.

Claude AIBufferAirtablen8n
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Blog & SEO Content Automation

Researches keywords, drafts long-form posts in your brand voice, optimises for SEO, and publishes on schedule — end to end.

Claude AIWordPressAirtableMake
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Email Marketing Automation

Behaviour-triggered email sequences that adapt based on recipient actions. Welcome flows, nurture sequences, re-engagement campaigns — personalised by Claude.

Claude AIMailchimpHubSpotMake
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Brand Monitoring & Response Agent

Monitors mentions across social platforms and review sites, classifies sentiment, drafts response suggestions, and alerts the team to high-priority mentions.

Claude AIAirtableSlackn8n
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Video & Content Repurposing

Takes a video transcript or blog post and repurposes it into LinkedIn posts, X threads, email newsletters, and short-form scripts.

Claude AINotionBufferMake
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Product Description AI

Generates SEO-optimised product descriptions in your brand voice at scale. Input product data, output publish-ready copy for every SKU in your catalogue.

Claude AIShopifyAirtableMake
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// Architect a custom layer

Need a runtime that isn't in the reference?

Every operation has at least one layer that doesn't fit a standard pattern. We architect bespoke runtimes from the ground up — installed, operated, recoverable.

Map my operation →Talk to an architect